Returns

We are sure you will love your item(s) from LuxxLook but in case you don't, items must be returned within 14 days of the date received. LuxxLook will not accept any returns after 14 days.


Returned items must be in its original condition, unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue the refund. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.

 

  1. Please email contact@luxxlook.com including the reason for return and to request the return address.
  2. Repackage your order.
  3. Send the return package via your preferred shipping method.

Please allow 5-7 business days for your return to be processed. Once processed, please allow an additional 1-2 days to see the funds in your account. 

Additional non-returnable items:

Items using discounted promo codes

All Swimwear is FINAL sale.

WHITE clothing are FINAL sale.

Bodysuits are FINAL sale.

ACCESSORIES are FINAL sale.

All items on SALE are FINAL sale.

 

Some health and personal care items

 


Exchanges

We do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time.

However, simply return your package by following the normal return procedure. We will issue you a refund once we've received your return. Please allow 3 weeks from the date it is mailed back to allow for us to receive and process it.

 

* Please note: Original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.