Standard Shipping: You will receive your shipment 3-5 business days from the date that it is shipped out, not necessarily from the date that it is placed. Free on orders over $100!
Heavy Goods Shipping: You will receive your order 5-7 business days from the date that it is shipped out.
International Shipping: You will receive your shipment 10-15 business days from the date that it is shipped out.
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a refund for the net price of your item(s) minus the shipping charge.
Shipping fees are non-refundable. If you refuse any shipments from www.Luxxlook.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund. We do ship to PO Boxes via USPS. Expedited shipping is not available to a PO Box.
If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. LuxxLook does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered.
After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate, and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.
We offer USPS Priority Mail to most locations in the U.S. We have a standard shipping rate at $3.99 for all domestic orders.
We are sure you will love your item from LuxxLook but in case you don't, items must be returned within 14 days of the date received. LuxxLook will not accept any returns after 14 days.
Returned items must be in its original condition, unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue the refund. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
- Please print and complete the required return form. Click here.
- Repackage your order including the return form.
- Send the return package via your preferred shipping method to:
Please allow 5-7 business days for your return to be processed. Once processed, please allow an additional 1-2 days to see the funds in your account.
We do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time.
However, simply return your package by following the normal return procedure. We will issue you a refund once we've received your return. Please allow 3 weeks from the date it is mailed back to allow for us to receive and process it.
* Please note: Original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.